Support
How can we help?
App support, account questions and privacy requests
281 NW 52nd Street, Miami, FL 33127
How do I delete my account?
In the Hoam app, go to Settings > Account > Delete Account. You can also email hello@hoamhealth.com and ask us to delete your account. We may need to verify your identity. We delete your personal information within 30 days and remove it from backups within 90 days.
Deleting the app does not delete your account, and deleting your account does not cancel an App Store subscription.
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, select Hoam, and tap Cancel Subscription. You keep access until the end of the current billing period. Apple, not Hoam, processes payments and refunds.
How do I stop Hoam from reading Apple Health?
On your iPhone, go to Settings > Health > Data Access & Devices > Hoam and turn off the data types you no longer want to share. To disconnect a wearable or lab, use the app’s settings.
How do I turn off Hoamie’s AI features?
Hoamie’s AI features are off until you turn them on. You can turn them off at any time in the app’s settings, and nothing more will be sent to our AI providers.
How do I make a privacy request?
Email hello@hoamhealth.com to request access to, correction of, or deletion of your information. For an appeal, include “Appeal” in the subject line. We respond to verified requests within 45 days.
Is Hoam medical advice?
No. Hoam supports general wellness and is not a medical device or a healthcare provider. Always talk to a qualified healthcare provider before making medical decisions. If you think you may have a medical emergency, call 911.
Who operates Hoam?
Hoam is owned and operated by Do Good Data LLC, a Delaware limited liability company doing business as Hoam.
281 NW 52nd Street, Miami, FL 33127
hello@hoamhealth.com